You can fix the E16 error quick and easy from the DStv self-service website. Make sure you switch on your decoder and insert your Smartcard before continuing.
Press the MENU button on your DStv remote control and next press 4 to check your messages. Make sure you have paid your DStv account before reactivation. After you’ve sent payment follow the steps below.
Click here to go the Fix Errors page on the DStv self service site. Fix Errors Link. Make sure you are logged in first.
- Select the applicable error code from the drop down list. In this case – E16
2. Select the appropriate decoder.
NOTE: If you cannot see the correct/any decoder in the dropdown menu then your services are not currently active and neither this method or the USSD method will work to fix the error. In this case you will need to call DStv/Multichoice directly in order for them to allocate your payment correctly and re activate your services. To see the DStv/Multichoice contact numbers for your area click here.
3. Click Fix Now.
A message will pop up showing that the error has been fixed. Check your decoder and TV to see that services have been reactivated.
Alternatively follow the steps highlighted in the instructions.
Use the form to reset the error online. Type in your Smartcard Number and Surname. Click on Fix Now.
Alternatively to reset it via USSD you can dial *120*68584# and follow the instructions.
If these do not work then you will need to call Multichoice so they can clear the error message for you.
