DSTV Error Codes 1

DSTV Error Code Meanings and Solutions

If you are a DSTV user, then you probably know how it feels to encounter an error code pop up on your TV screen. When these codes interrupt you in the middle of your movie night, it could leave everyone in the room flustered especially if no one knows how to fix it. While you know that your subscription is still active, experiencing at least one of these error codes could still be a hand full.

Luckily, there is usually a quick fix to solving the issue which we break down below.

Error 16-4

The service is currently scrambled because your Multichoice account is un-paid.

Read our full post on E16 error here.

How to fix:

Settle the amount due, and call the Multichoice number at 012 422 2222 to get rid of the error. If there is no response on the hotline, you can clear the error yourself by dialing *120*68584# and following the instructions on your smartphone screen.

Error 18

Your decoder is going through the process of activation

How to fix:

If this error lasts for more than a few hours, you may call the Multichoice number at 012 422 2222 to reset your decoder.

Error 19

Your decoder has been disconnected for too long from your TV.

How to fix:

To reactivate your decoder, you may call the Multichoice number at 012 422 2222, or if you do not want to call the hotline, you can fix the error yourself by dialing *120*68584# and follow the instructions on your smartphone display.

Error 30

Your subscription status is being validated.

How to fix:

Call the Multichoice number at 012 422 2222 to validate your subscription. If you do not want to call the number, you can fix the error yourself by dialing *120*68584# and follow the instructions on your smartphone display.

Error 107

Your Smartcard is not paired with your DSTV decoder.

How to fix:

To link your smartcard to the decoder, you can call the Multichoice number at 012 422 2222. If you do not want to call the number, you can fix the error yourself by dialing *120*68584# and follow the instructions on your smartphone display.

DSTV Error Codes 2

Error 143-4

The secondary DSTV decoder could not receive the heartbeat.

How to fix:

Call the one of our local DSTV installers to visit your home and check the connectivity of the heartbeat cable on your TV.

Error 50

A selected bouquet of empty channels was selected.

How to fix:

Make sure that you select the correct bouquet from the menu. To do this, press the TV button on your DSTV remote. If you do not want to do it yourself, you can call the Multichoice number at 012 422 2222 to reset.

Error 45

There’s a restriction that prohibits the user to watch these services selected.

How to fix:

The service network is locked because of an incompatible conditional access, which therefore prevents the user from viewing. This can be fixed by calling the Multichoice number at 012 422 2222 to reset.

Error 43

A limitation of broadcasting prevents the user from watching this channel in the wrong country.

How to fix:

This cannot be fixed unless the user opens an account from an address in the country for which the channel is intended. If your account is in the correct country for your channel, you can call the Multichoice number at 012 422 2222 to reset.

Error 05

The smartcard is not inserted correctly or faulty.

How to fix:

To fix this problem, remove the smartcard and clean it with a dry soft cloth then reinsert it into your DSTV correctly. If this problem persists, you may need to take your decoder to the nearest Multichoice Centre to exchange the smartcard or to reset.

If you do not have time to visit a centre, you can call a local DSTV installer to come to your home and replace your decoder.

Error 48-32

There is no signal because of bad weather or a problem with the installation of your satellite dish.

How to fix:

If the problem still persists and the signal is still missing after the storm has passed, make sure to call one of our local DSTV installers to check your connections, cables, and the alignment of your LNB and satellite dish.

Error 42-32

The Pin on the Parental feature has been blocked.

How to fix:

To reset your pin, call the Mulitchoice number at 012 422 2222.

Error 38

The Program map on your DSTV is not available.

How to fix:

To fix the problem, you can call one of our local DSTV installers to repair your signal dish problem.

Error 144

Your DSTV Xtraview is paired on the wrong home network.

How to fix:

Call the Multichoice number to fix the issue and reset.

Error 44

The channel is Parental Guidance blocked or has no TV guide data or event information available.

How to fix:

Make sure to check the PG Block restriction levels on your DSTV, or check if the data on the TV guide is available. If that doesn’t work, you can also check if the Pin is blocked.

Error 102

The PVR function on your DSTV has not been loaded to your account.

How to fix:

Call the Multichoice number at 012 422 2222 to fix the issue.

Error 55-4

The products found on your smartcard have already expired, and the symptom is a loss of Video and Audio.

How to fix:

To fix the issue, you can reset your DSTV decoder by switching it on and off at the main menu.

Error 37

The channel that you have selected on the remote control does not exist.

How to fix:

Re-enter the number of the channel you want on your DSTV, or check for the channel number on your DSTV guide, if you find the channel that you are looking for select it from the channels list.

 

Error 120-4

The code date on your smartcard does not match the date of broadcast on the channel.

How to fix:

To fix this, you can exchange the DSTV smartcard at the Multichoice centre.

Error 133-4

The smartcard timestamp is not synchronized with the channel that is playing.

How to fix:

To fix the smartcard, you can contact the Multichoice centre. If the smartcard is not the problem, you can also call one of our local DSTV installers to check the signal and fix the issue.

Error 132

The smartcard number is not authorized to playback or retrieve data from the DSTV decoder’s hard drive.

How to fix:

Get in contact with the local DSTV installers to have your DSTV decoder checked and the hard drive reformatted.

Error Be 1

The DSTV Flash memory is corrupted.

How to fix:

Get in contact with one of our local DST installers to send someone out to check your DSTV Decoder.

Error 8118

The DSTV internal decoder supply is faulty

How to fix:

Replace the decoder.

 

Error Red LED

The decoder is on standby mode

How to fix:

Switch the decoder on by pressing on the power button on the remote control.

Red & Green LED

This could be any error, but it is usually due to no signal.

How to fix:

Reset your decoder by disconnecting and reconnecting the main power supply. If this does not fix the problem, call one of our local DSTV installers to send a technician to check installation of your satellite dish

Error 101-29

There is no PVR product added to your DSTV smart card.

How to fix:

If the problem does not fix itself, you can call the Multichoice number to give you a special command to fix it.

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