HD installations with Local DSTV installers

How to reboot your DSTV Decoder

If you experience any of the following problems:

  • an unresponsive decoder
  • frozen picture
  • no audio or video
  • missing channels
  • incorrect channel order
  • or no programming information

Try the following as a possible first step to fixing the issue:

1.Switch the DSTV decoder off at the plug, wait a few seconds, then switch it on again. And your decoder will do the rest.

How to reboot your DSTV Decoder PLug Turn Off

2. If you have an HD PVR decoder, press the reset button on the front of the decoder.

How to reboot your DSTV Decoder Hit Reset Button On Remote

3. If you have DStv Explora, press and hold the standby button on your remote.

Remember to keep your Smartcard inserted throughout the reboot process, or the decoder will be unable to reboot properly.

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