Archive for category: DSTV Self Service

Not seeing the bigger picture? Or perhaps your screen looks stretched. Maybe you prefer to watch without those black bars. It’s super easy to set your DStv decoder to your specific viewing preferences.

If you have an older model decoder

Step 1- press the menu button on your remote.

Step 2- Select the advanced options,

Step 3- Then television installation.

Step 4- Enter 9949 and select the aspect ratio that’s right for you.

On our HD PVR

Step 1- Press the shift and TV guide button.

Step 2- Keep pressing them until you find the setting that you prefer.

For the DStv Explora decoder, and the DStv HD decoder

Step 1- Press the ARC button once to display the current aspect ratio setting.

Step 2- Then keep pressing to cycle through the various options.

Remember to make sure that your wide screen television isn’t set to automatically adjust your picture, as this will conflict with your decoder setting.

If you have just paid your DStv subscription, but you are still receiving the E16 error, you can quickly fix this without calling the DStv office.

Option 1-  Download the DStv Now app, login and access Fix errors.

Option 2- Or dial *120*68584# and select option 3 (clear my error)

Option 3- You can also visit dstv.com and go to Support and click on Fixing Errors

Keep your decoder switched on with the smartcard inserted so that it can receive the reset command after you have paid.

Quick and easy self-service with DStv!

 

There’s an easy way to pay your DStv account, to save yourself some time. Why not switch from cash to a debit order?

Step 1- Visit dstv.com

Step 2- Go to the My DStv tab.
Step 3- Click on Set up debit order and follow the step by step instructions.

Switch to quick, easy, and hassle-free payment with a debit order.

Download the DStv Now app to start enjoying entertainment on the move. Watch your favorite shows and channels wherever and whenever . (all you need is a good internet connection and you are god to go)

DStv in Your Pocket

After downloading the app, follow these instructions:

• Step 1- Tap on the DStv Now icon to open the app.
• Step 2- Register or login
• Step 3- Enter the one-time PIN that was sms’ed or emailed to you.
• Step 4- Fill in more details including your name, email and password

Next: link your SmartCard to the app

Take the hassle out of paying your DStv account by switching from cash or EFT payment, to debit order. Never worry about missing a payment again!

What is a debit order?

You can give MultiChoice permission to deduct your monthly subscription fee automatically from your bank account. This function is setup electronically for payment collection every month.

Debit Order Benefits

1. By setting up a debit order for your monthly DStv subscription, you will never miss a payment again.
2. It’s a hassle-free way to stay connected to DStv, with an easy and convenient payment method. Switch from manual payment to automatic.
3. Also, you can trace your DStv subscription payments via your bank statement, with your debit order being deducted on the same day each month. Effortlessly keep track of your payment history and stay in charge of your spending.

How to Setup a Debit Order with DStv

There are a few different ways to setup your debit order.

Option 1- Online via DStv Self Service

Do you bank with the following South African banks? Capitec, FNB, Standard Bank, Nedbank, or Absa. If so, and your DStv account plus bank account are both registered in your name, you can set up your debit order from the self-service menu.

 

Step 1- Click on the Menu button, followed by the Manage option.

Step 2- Click on My Account and Setup/Manage Debit order.

You will need to go through a verification process to confirm that your bank account belongs to you. The process can be completed automatically if both your DStv and bank account are registered in your name. If not, you will have to follow one of the other options listed below.

Option 2- Via Email or Fax

If your bank is not one of the major South African banks, you need to send through proof of banking (bank statement, bank-stamped letter, or cancelled cheque) to DStv.

Email: [email protected]

Fax: (011) 577-5946

If you are paying on behalf of another person, you need to prepare the following documentation to complete the process.

• Proof of banking (bank statement, bank-stamped letter, or cancelled cheque)
• ID copy of the bank account holder
• Signed 3rd Party Authority to Debit form

If your company will be paying for your personal MultiChoice account, you need to take the following original documents to a MultiChoice branch or agency:

• Letter on the company’s corporate letterhead
• Authorisation stated that the company will be managing the payment
• Company’s banking details stated on the letter
• Letter signed by a company representative (name, position and contact information)

Option 3- Via Telephone or In Person

Contact the DStv Contact Center on (011) 289 2222 for step by step guidance. Or visit a DStv Service Center or DStv Agency. You can also fill in the email form for online for assistance.

 

If you are a Nedbank account holder, you don’t have to wait in line to pay your DSTv. You can conveniently pay your DStv account with My eBills™. Or top up your BoxOffice movies account. Pay your bills electronically quick and easily after online registration.

Payments Made Easy with Digital Channels

After you subscribe you can manage your accounts online. Instead of waiting for your bill to arrive in the mail, you can manage your DStv subscription online. You can also view account balances in real time. Reduce account errors by staying in control of your accounts. Plus, you can pay multiple bills at the same time, in one place.

How Does It Work

• Step 1- Log on to the Nedbank internet banking portal
• Step 2- Choose the My eBills™ option
• Step 3- Select the Subscribe option and the institution you want to link to
• Step 4- Pick the Pay Bills option
• Step 5- Scroll through the list of your subscribed bills, select the institution you want to pay
• Step 6- Submit payment

Institutions Linked to My eBills™

• DStv (Subscription and Box Office)
• SABC
• Grit Procurement
• City of Tshwane Metropolitan Municipality
• Ekurhuleni Metropolitan Municipality
• Mangaung Metropolitan Municipality
• uMhlathuze Local Municipality
• City of Matlosana Municipality
• Traffic fines (AARTO and City of Cape Town)

Are you a DSTV fanatic? We got great news, you can now keep watching DStv wherever you are with the new DStv Now app. Stream live television online from your phone, tablet, or computer! The app is free and is available to the following DStv packages: Premium, Compact, Compact Plus, Family, Access and EasyView.

Stream live channels, movies, and series, or download it to watch later in the comfort of your own home or destination. To start watching online, register on now.dstv.com or activate via the app.

DStv Now offers you access to more than 60 DStv channels. Watch your favourites on the go like Mzansi Magic, kykNET, and SuperSport. The movie and series box sets are a great way to keep yourself entertained when away from home.

If you have kids don’t worry, the DStv Now app has a dedicated Kids section that makes it super easy to ensure that your kids have a safe and fun viewing experience. Download the DStv Now app for your mobile device from either the Google Play Store or Apple App Store to get started with the fun, family-friendly entertainment.

Please note: the app uses data for streaming and downloading.

Download on the iTunes store or Google Play store