You now have online access to hundreds of extra titles on Catch Up plus. You can also set recordings on your Explora remotely.
How To Connect Your DStv Explora to the Internet
- Print the check list off the DStv website for a step by step guide. If your decoder and router are too far apart to run a cable between them, you need a DStv Wifi Connector. If your decoder does not have a WPS button, click to this tutorial. Otherwise, follow the steps here.
2. Connect the decoder and DStv Wifi Connector with the USB cable. The power LED on the front of the DStv Wifi Connector will change to white. Do not put the DStv Wifi Connector on top of the decoder, place it next to it.
3. First press the WPS button on the router, and next press the WPS button on the DStv Wifi Connector. Wait for 2 minutes. If you cannot get the DStv Explora to connect using the WPS button, use the steps where there is no WPS button on your router (manual setup)
The LED on the front of the DStv Wifi Connector will flash and then change to solid white once an internet connection is established.
4. Next take the ethernet cable, insert the one side into the green ethernet connector on the decoder, and the other side into the DStv Wifi Connector. Now use the Connectivity Checker on your Explora to confirm that you are connected to the internet. Press Help, select Tools, select Connectivity Checker, and press OK.
Next you will need to switch on the Connected Services. The default setting for all connected services is off. You will need to manually select the services that you want enabled. Press the blue DStv button on your remote. Select Settings, select User Preferences, select Connected Services. And then choose which services you want on and which you want off.
That’s it! You’re connected, and rearing to go. Visit dstv.com/GetConnected for more information.
Change the way you watch television with DStv Explora!
Your shows are ready when you are. Access DStv Catch Up with more than 200 hours of content. Use the Series Stacking setting to watch multiple episodes of your favourite show. DStv Catch Up Plus has hundreds of extra titles available for download. Look out for the series box sets to download.
Rent the latest blockbusters with Box Office from the comfort of your couch.
Up to 20 titles added each day. Your first rental is for free.
Never miss a moment. Watch one channel while recording another.You can record up to 220 hours of programming. Record your favourite series automatically and find out when it’s on again.
Your entertainment sorted with easy-to-use menus and categorised playlists.
Make it your own with personalised features – your favourite channels grouped for your convenience.
Less surfing, more exploring! Use the advanced search function to find your favourite series. Type in a search word or part of the word for matching shows to pop up. Specify where and when you want to watch it. Or select the theme and PG rating.
The home of all things DStv. Use DStv Central to easily browse through content. Access sports updates, news, plus local and international weather. And use the dedicated search button to easily access content.
All the power in the palm of your hands!
You can pause live TV for up to 2 hours, and use instant replay or slow motion.
You can watch 2 different channels on separate televisions with XtraView. The Explora offers high definition (HD) viewing with up to 5 times more picture detail and brilliant colour quality. It also supports Dolby Digital sound.
For more information visit www.dstv.com/explora
Want to connect to your DStv Explora to your home internet? Is your decoder in a different room to your router and too far to run an ethernet cable between the two? Then you will need a DStv WiFi connector to connect your Explora and router wirelessly.
Firstly you need to check whether your router has a WPS button. If it has then you need to watch the tutorial showing you what to do if your router has a WPS button. If not, keep watching this tutorial.
If your router does not have a WPS button
Step 1- Set up your laptop close to your router
Step 2- Make sure your laptop is connected to the internet
Step 3- Place your DStv WiFi connector next to the DStv Explora and not on top of it
Step 4- Take the power cable supply and connect the USB input into your laptop
Step 5- Plug the other side into the power input of the WiFi connector
Step 6- Plug your ethernet cable into the ethernet port on the back of your laptop
Step 7- Plug the other side into the DStv WiFi Connector
Step 8- Open a web browser on your laptop and type http://dstvwifi.local/ in the address bar
Step 9- Select your specific router from the list
Step 10- Enter your wireless password
Step 11- Press connect
Step 12– Disconnect the DStv WiFi Connector from your laptop
Connecting Your DStv WiFi Connector with Your Explora
Step 13- Plug your ethernet cable into the green ethernet port on the back of your Explora.
Step 14- Plug the other side into the DStv WiFi Connector.
Step 15- Plug the USB cable into the Explora.
Step 16- Plug the other side into the power input of the WiFi connector.
Step 17- Wait for the power LED on the front of the DStv WiFi connector to change to white. Wait for 2 minutes.
The WiFi LED on the front of the DStv WiFi connector will flash and then change to solid white once an internet connection has been established.
Step 18- Now use the Connectivity Checker on your Explora to confirm that you are connected to the internet.
Step 19- Press Help, select Tools, select Connectivity Checker, and press OK.
Next you will need to switch on the Connected Services.
The default setting for all connected services is off. You will need to manually select the services that you want enabled.
Step 1- Press the blue DStv button on your remote.
Step 2- Select Settings
Step 3- Select User Preferences
Step 4- Select Connected Services. And then choose which services you want on and which you want off.
That’s it! You’re connected, and rearing to go. Visit dstv.com/GetConnected for more information.
Want to connect your DStv Explora to your home internet? Is your Explora in the same room as your router? Then the easiest way to do this, is by using an ethernet cable.
Connect your DStv Explora to your home internet
Step 1- Plug an ethernet cable into the green ethernet port on the back of your decoder.
Step 2- Plug the other side of the cable into any ethernet port on your router.
Step 3- Now use the connectivity checker to make sure that you are connected to the internet.
Step 4- Press Help, select Tools, select Connectivity Checker and press OK.
Step 5- Next you will need to switch on your connected services. The default setting for all connected services is off. You will need to manually select which of the services you want enabled.
Step 6– To do this, press the blue DStv button on your remote. Select settings, select User Preferences, select Connected Services. And then choose which services you want on, and which you want off.
That’s it, you’re connected and rearing to go! Visit dstv.com/GetConnected for more information.
Do you have your favourite show you don’t want to miss and forgot to set the recording before leaving the house?
No worries! If you’ve connected your DStv Explora to the internet, you can use your mobile phone, tablet, or laptop to set your recording while you’re out and about.
How to do that?
Step 1- Log on to the Tv Guide using the DStv Now app.
Step 2- Type in your connect ID and choose the show you want to record. Recordings can be set up to 8 days in advance.
Step 3- Click to record and that’s it. You will receive a confirmation of your remote recording within a few seconds.
Please remember that remote recordings are given the highest priority on your Explora.
So any conflicting scheduled recordings will be cancelled. The good news is that your Explora will try to reschedule these cancelled recordings wherever possible. There’s no limit to the number of recordings you can schedule. As long as you have enough recording space available. So keep an eye on how much available space you have left.
It’s a good idea to keep the Auto Delete feature switched on, as this automatically delete older unlocked recordings from your playlist, to make space for new recordings.
The DStv Explora – putting total viewing recording control in your hands!
With the new and upgraded DStv Catch Up there are now even more reasons to spoil yourself with an Explora. Find your favourite shows, discover new ones with the new search feature.
It is now easier than ever to find your favourite shows and discover new ones with the new Instant Search feature. Hit the search button, enter the first few letters of the show you’re looking for, and voila, instant matching search results. Your DSTv experienced is now better than ever.
DStv Catch Up and DStv Catch Up Plus has been merged. If your DStv Explora is connected to the internet, you will find the full selection of Catch Ups available, all in the same place. The little download icon lets you know which shows are available for download. And the great news is, that you can now watch your shows while they download. No more waiting!
More reasons to now upgrade to the Explora and the DStv Premium today.
For more info, visit dstv.com/GetConnected
Want all the perks of PVR viewing but don’t have DStv Premium?
No problem because you can pause, rewind, fast forward and record your favourites, no matter which DStv package you subscribe to.
All you need is a PVR or DStv Explora, pay our monthly access fee and there you have it. Total viewing control in the palm of your hand.
The DStv Explora – effortless entertainment.
Want to catch up to the best DSTV shows on your PVR?
Just hit the Catch Up button on your remote for a selection of the week’s best series, movies, kids shows and sporting highlights.
DStv Catch Up on your DStv Explora even has series stacking, meaning you can watch more than one episode of your favourite show. And if you’ve connected your DStv Explora to the internet, you can access 100’s more titles including entire box sets. Keep an eye out for the little download icon which indicates that your preferred viewing is available for download.
You can either view it straightaway while downloading or download to view later. DStv Catch Up now has instant search. Not only can you find what you’re looking for faster, you can also see what’s available on Box Office and Playlist.
Entertainment at your fingertips! The DStv Explora – effortless entertainment
Do you want to know the best shows showing on DSTV ? There are loads of ways to find the info you need.
Option 1- First, hit “i” on any channel to see what’s showing now and scroll down to see what’s heading your way.
Option 2- Or press the TV guide button to check out the 8-day schedules across all your DStv channels.
While you’re on this screen, remember you can also quickly and easily set reminders, or schedule recording so that you never miss an episode of your favourite shows.
There’s a world of information out there. So go and explore with DStv!
DStv is committed to a code of conduct as outlined by the Broadcasting Complaints Commission of South Africa (BCCSA). If you believe that our programming does not adhere to this code, you have the right to be heard.
Please write to the BCCSA and remember that DStv’s Parental Control function is there to help you control what your family watches.
To find out how the Parental Control function it works
Step 1- Press the DStv button on your remote.
Step 2- Scroll to settings, and select PG settings.
Or visit dstv.com for more information.
So you really love your current HD PVR decoder, and it still has the recordings you would like to keep and watch later. But you also want a DStv Explora. How on earth do you choose?
The good news, you don’t have to!
The DStv Explora is Xtra View capable, so you can link it to your current PVR decoder. Which means your family can watch two different channels on two different television sets. Plus, record an additional show on your PVR decoder, while you are recording another on your Explora.
Why not have the best of both worlds with Xtra View and a DStv Explora decoder?
We know you have loads to do on your to-do list and paying for your DSTV should be the last thing to do. Luckily, paying your DStv account doesn’t have to be one of them with debit order.
SMS debit to 37171
That’s if you set up a debit order. Simply SMS debit to 37171 and we’ll call you back to get you started.
(SMS costs R1 in South Africa)
You can also easily activate it via your credit card account.
Visit dstv.com and click on My DStv for more info.
Cut the queues and avoid re-connection fees.
Do quick. Do easy. Do reliable. Do it the debit order way.
And consider it done with DStv!
Not seeing the bigger picture? Or perhaps your screen looks stretched. Maybe you prefer to watch without those black bars. It’s super easy to set your DStv decoder to your specific viewing preferences.
If you have an older model decoder
Step 1- press the menu button on your remote.
Step 2- Select the advanced options,
Step 3- Then television installation.
Step 4- Enter 9949 and select the aspect ratio that’s right for you.
On our HD PVR
Step 1- Press the shift and TV guide button.
Step 2- Keep pressing them until you find the setting that you prefer.
For the DStv Explora decoder, and the DStv HD decoder
Step 1- Press the ARC button once to display the current aspect ratio setting.
Step 2- Then keep pressing to cycle through the various options.
Remember to make sure that your wide screen television isn’t set to automatically adjust your picture, as this will conflict with your decoder setting.
DStv Now is the internet-based service of the popular subscription service. You can watch all your favourite content – from live TV and sports, to series and shows, plus Catch Up – on your preferred internet-enabled device.
Beside smartphones and tablets, you can now access the app on Apple TV. The app was launched in 2014, with the initial focus on being a mobile-first product. But it grew in popularity so quickly, that DStv decided to expand the access options. A big appeal of the app is watching DStv without the need of a decoder.
DStv Now is free to all DStv customers. The content you can watch online is linked to your DStv package. You can watch different shows in the same house, without fighting over the remote. One account can be linked to the main decoder in your lounge, and simultaneously give you access to a movie on your tablet in the bedroom. You can link as many devices as you want. A bonus feature of this, is offering your kids access to your DStv subscription away from home.
DStv Now is an over-the-top (OTT) internet video streaming service. It works best with a good high-speed internet connection, ideally uncapped.
How to Connect Your Apple TV with DStv Now
Download the app from the Apple App store. Open the DStv Now App on your Apple TV.
Download the app here
A pin will be placed on your TV. Access your MacBook, iPad or iPhone and go to now.dstv.com/tv to link your Apple TV. Register to watch the best in DStv entertainment. Verify your phone number to complete registration.
An OTP will be sent to your iPhone. Enter the One Time Pin sent to your phone. Enter your personal information and click Finish. Enter the Pin displayed on your TV.
Your Apple TV is now linked to DStv Now! Go back to your TV and start watching your favourite shows.
If you have just paid your DStv subscription, but you are still receiving the E16 error, you can quickly fix this without calling the DStv office.
Option 1- Download the DStv Now app, login and access Fix errors.
Option 2- Or dial *120*68584# and select option 3 (clear my error)
Option 3- You can also visit dstv.com and go to Support and click on Fixing Errors
Keep your decoder switched on with the smartcard inserted so that it can receive the reset command after you have paid.
Quick and easy self-service with DStv!
Want to check up on your account balance? Here’s a few options you can use:
Download the DStv Now app.
Step 1- Download the DStv Now app.
Step 2- Go to My DStv
Step 3- Login
Step 4- Select Balance.
Step 1- Dial *120*68584#
Step 2- Select option 1 (what is my balance)
Step 1- Visit dstv.com
Step 2- Go to My DStv
Step 3- click on View My Balance.
Keep your decoder switched on with the smartcard inserted so it can receive the reset command after you have paid.
Quick and easy self-service with DStv!
There’s an easy way to pay your DStv account, to save yourself some time. Why not switch from cash to a debit order?
Step 1- Visit dstv.com
Step 2- Go to the My DStv tab.
Step 3- Click on Set up debit order and follow the step by step instructions.
Switch to quick, easy, and hassle-free payment with a debit order.
Bad weather can put a damper on your day. And it can also affect your television signal because the signal is send via satellite. A local storm or even a storm across the world, can affect your signal.
If you have a PVR decoder, why not check out DStv Catch Up or choose something from your playlist to watch? If you don’t have PVR, you can catch-up or rent online and wait for the storm to pass.
Remember to unplug your decoder if there is lightning about. The common reasoning holds that a lightning strike could send a surge of electricity through household wiring, destroying electric devices and circuits.
DStv – great viewing to help you weather any storm!
Here are a few best options to pay for DStv accounts without leaving your couch.
Option 1- Dial *120*68584# and select option 2 (where can I pay)
Option 2- Visit www.dstv.com and go to My DStv and select Pay Now
Keep your decoder switched on with the SmartCard inserted so that it can receive the reset command after you’ve paid.
Visit self-service.dstv.com for more information.
Did you know you can connect your DStv Now app to a Google Chromecast device?
Step 1- Make sure the device you want to cast to is connected to the same wifi network.
Step 2- Open the DStv Now app and navigate to either LiveTV or CatchUp.
Step 3- Select the item you want to watch and press the Play button. Once playback starts, you will see the casting icon as part of the playback menu.
Step 4- Tap the casting icon and select the device you want to cast to.
And that’s it!
While casting, you will be able to use the DStv Now app to pause the playback, change the volume or disconnect your device at any time.
Enjoy Live Television on Your Big Screen
Sit back, relax and watch the best live television and catch-up content with DStv Now
Download the DStv Now for your Android
Download the DStv Now app to start enjoying entertainment on the move. Watch your favorite shows and channels wherever and whenever . (all you need is a good internet connection and you are god to go)
DStv in Your Pocket
After downloading the app, follow these instructions:
- Step 1- Tap on the DStv Now icon to open the app.
- Step 2- Register or login
- Step 3- Enter the one-time PIN that was sms’ed or emailed to you.
- Step 4- Fill in more details including your name, email and password
Stay in control of your account with the easy to use DStv self-service website.
To check your DStv account statement:
Sep 1- Log in to DStv Self Service
Step 2- Click on Self Service on the top menu.
Step 3- Click on “My Statements” in the drop down menu
Step 4- Then click on the month you want the statement for and it will be downloaded onto your computer/
You will be able to view it with a pdf viewer on your computer.
Netflix has been active in South Africa since 2016. And it’s becoming more popular by the minute! People are realising how handy the live streaming service is. You can easily access your favourite series and movies with just a good internet connection and laptop, smartphone or tablet.
The selection of shows continually change, bringing you fresh content almost every day. There are a few shows that are firm favourites and that will stick around for quite a while. To see what’s new, click on the Recently Added menu. Another fun feature of the subscription service, is that it will suggest shows you might like, based on the ones you’ve previously watched.
Top 5 Best Series on Netflix
Some series are timeless, they aired years ago but they still have a loyal following. Then there’s new shows that have the potential to become timeless. Here’s a few that we think you should watch.
1994–2004 | Seasons 1 to 10 available
Follow the lives of six 20 to 30-something friends living in New York, Manhattan. The show follows their personal and professional lives, through all the ups and downs that life throws at them.
To quote Monica “Welcome to the real world. It sucks, you’re gonna love it”
2011 till present | Seasons 1 to 6 available
Mike Ross is a brilliant college dropout. His life takes an interesting twist after a drug deal gone bad. Without any legal credentials he manages to secure a job with Harvey Specter, one of the best lawyers in New York City. Mike impresses the big shot lawyer with his razor-sharp mind and goes from college dropout to associate lawyer.
#3 Brooklyn Nine-Nine
2013 till present | Season 1 to 4 available
Jake Peralta is a talented N.Y.P.D. detective, but he is a little immature. Working at Brooklyn’s 99th Precinct he must learn how to be a team player who follows the rules when a new captain comes on board. Captain Ray Holt is serious and stern, and Jake’s streak of immaturity oftentimes causes conflict with the new commanding officer
2018 to present | Season 1 available
A Netflix original. Patty is a bullied teenager who chooses an interesting revenge method. Beauty pageants. She seeks help from Bob, a civil lawyer-turned-beauty pageant coach.
The vengeful teenager and disgraced, dissatisfied coach make an odd team. Soon Bob realises he is in way over his head with his quirky new client. He has no idea what he is about to unleash on the world…
#5 Gossip Girl
2007-2012 | Seasons 1 to 6 available
Another oldie but goodie. It offers a glimpse into the lives of a group of hyperprivileged teens, who call the Upper East Side of New York home. The Manhattan private-school kids seem untouchable, able to get away with everything. But an anonymous blogger is keeping an eye on them, watching every little move they make.
The ruthless blogger is on a mission. And no stone goes unturned to expose the secrets they try to hide so carefully.
Interesting Facts About Netflix
The streaming subscription service idea dates back to 1997. The Netflix CEO was charged a $40 fine for returning his VHS copy of Apollo 13 late.
What you need to know about the Mighty Netflix.
- Netflix is older than Google, established in 1997. And Google started in 1998.
- Blockbuster could have bought Netflix for $50 million in 2000. The now almost-extinct video rental company wasn’t interested. Today, Netflix is worth $20 billion.
- The total yearly revenue is estimated at roughly $6 billion.
- Currently you can subscribe to Netflix in close to 50 countries.
- Worldwide the series Breaking Bad is the most watched Netflix show
Take the hassle out of paying your DStv account by switching from cash or EFT payment, to debit order. Never worry about missing a payment again!
What is a debit order?
You can give MultiChoice permission to deduct your monthly subscription fee automatically from your bank account. This function is setup electronically for payment collection every month.
Debit Order Benefits
- By setting up a debit order for your monthly DStv subscription, you will never miss a payment again.
- It’s a hassle-free way to stay connected to DStv, with an easy and convenient payment method. Switch from manual payment to automatic.
- Also, you can trace your DStv subscription payments via your bank statement, with your debit order being deducted on the same day each month. Effortlessly keep track of your payment history and stay in charge of your spending.
How to Setup a Debit Order with DStv
There are a few different ways to setup your debit order.
Option 1- Online via DStv Self Service
Do you bank with the following South African banks? Capitec, FNB, Standard Bank, Nedbank, or Absa. If so, and your DStv account plus bank account are both registered in your name, you can set up your debit order from the self-service menu.
Step 1- Click on the Menu button, followed by the Manage option.
Step 2- Click on My Account and Setup/Manage Debit order.
You will need to go through a verification process to confirm that your bank account belongs to you. The process can be completed automatically if both your DStv and bank account are registered in your name. If not, you will have to follow one of the other options listed below.
Option 2- Via Email or Fax
If your bank is not one of the major South African banks, you need to send through proof of banking (bank statement, bank-stamped letter, or cancelled cheque) to DStv.
Fax: (011) 577-5946
If you are paying on behalf of another person, you need to prepare the following documentation to complete the process.
- Proof of banking (bank statement, bank-stamped letter, or cancelled cheque)
- ID copy of the bank account holder
- Signed 3rd Party Authority to Debit form
If your company will be paying for your personal MultiChoice account, you need to take the following original documents to a MultiChoice branch or agency:
- Letter on the company’s corporate letterhead
- Authorisation stated that the company will be managing the payment
- Company’s banking details stated on the letter
- Letter signed by a company representative (name, position and contact information)
Option 3- Via Telephone or In Person
Trying to find out how to check your DStv account balance? It is really easy and you do not need to spend time waiting on the phone.
Keep an eye on your DStv account balance from the handy self-service menu on the DStv site. Go to self-service.dstv.com. Make sure you are logged in.
If you have not logged in then register with DStv self service first. You will log in with your Connect ID using either an email address or mobile phone number.
You will be able to see your DStv balance on your dashboard, with the option to pay now.
If you want a more detailed breakdown of your balance including your BoxOffice balance click Self Service from the top menu.
Then choose “View My Balance” from the drop down menu.
Or click this direct link to the balance menu.
Remember to keep your decoder switched on, with the smart card inserted so that it can receive the reset command after you’ve paid and allow for reactivation.
Alternatively to check your balance on your mobile phone, dial *120*68584# and select option 1
See the DStv instruction video:
NMS Insurance Services offers a special a short-term insurance policy to MultiChoice. They are the authorised FSP for DStv Decoder Insurance. One serialised decoder is linked to each insurance policy. If you have multiple decoders, you need to insure each one separately. It’s quick, easy & it could save you money.
How to Activate Your NMS Insurance Policy for a DStv Decoder
There are a few different ways to set up your insurance policy:
- Option 1- Visit the interactive menu on your decoder and follow the prompts.
- Option 2- Visit DStv.com and sign-in with your connect ID
- Option 3- Email your request to email@example.com
- Option 4- SMS “INSURE” to 36904
- Option 5- Contact DStv on (011) 369 4000
- Option 6- Visit any MultiChoice Service Centre
What Does The Policy Cover
The monthly short-term insurance contract covers the following issues:
- Electrical or mechanical malfunction
- Lightning, fire, explosion, or flood
- Loss due to theft
Insurance Policy Criteria
The policy is only valid for South African, MultiChoice-approved serialised decoders. It excludes damage caused by abuse, misuse, or negligence. You can only lodge a fault claim 3 months after activation of the decoder insurance.
Click here to read the full terms and conditions of the NMS Insurance Policy.
Looking for a DSTV installer near you? You have come to the right place, we will provide you with the contact information of our recommended DSTV installer to install your DSTV and satellite dish.